Careers at The Maverick

Exterior photo of Maverick Store Front

Join The Maverick Team!

Full-Time Manager on Duty (MOD) [Posted: October 30, 2018]

We are looking for a talented Manager on Duty to join our sales team! The ideal candidate will have an enthusiastic personality and a strong orientation with customer service/sales.Please carefully review the details of the job below and if you believe you are a good fit for this position please email your resume to diana@maverickwesternwear.com, or come in to the store to fill out an application.

Personal Qualities:

• A proven ability to plan, organize, control and administer
• A proven ability to secure acceptance of programs by subordinates
• A proven ability to motivate others to action and function in a team environment without causing a dampening of the individual spirit and drive
• Recognition of the driving force of individual incentives and the application of incentives to cause super stars to excel
• A proven ability to use good judgement, resourcefulness and tact
• Human relations-orientation emphasizing interest in helping others to be successful and satisfied in their work
• Personality and enthusiasm that motives others to do their personal best
• An ability to maintain total objectivity and consequently, compatibility, with subordinates
• An ability to approach problems with an open mind, flexible and without preconceived negative attitude
• An ability to listen and define problems
• An ability to analyze problems and seek alternative solutions
• An ability to communicate both the positive and/or negative consequences of managerial decisions so that subordinates have full feedback for future planning
• A high standard of personal and business ethics
• An ability to set a good example for the team by utilizing strong selling skills

Responsibilities of Daily Operations:

OPENING DUTIES
• Assign opening duties to sales associates and oversee completion
• Calculate daily goal
• Count change drawers and balance


STORE APPEARANCE AND ATMOSPHERE
• Supervise customer service. Ensure all customers are being greeted and engaged. Ensure selling is coming before tasking.
• Set the example in salesmanship by achieving your individual sales goal each month to earn 1.5% in individual bonus, as well as work on the team to achieve store sales plan and .5% team bonus.
• Supervise sales associates with daily area checklist, and redirect as needed. Coordinate floor activities with merchandise managers.
• Oversee that all areas are checked for backstock daily and that new apparel is being steamed
• Ensure new merchandise is brought to the floor in a timely manner and brands are being placed together
• Ensure employees are reclothing displays properly and straightening them when they must remove clothing or other items from the display
• Ensure display storage areas are organized and staying that way
• Check voicemail daily and turn off night ring
• Oversee register transactions are being completed properly


PERSONNEL
• Write tardy, absentee and counseling forms when necessary
• Schedule lunches and coordinate with other managers so that there is always a manager on the premises
• Assist with onboarding of new hires
• Assist in product training and operations training
• Ring up employee purchases within guidelines


MISCELLANEOUS
• Adjustments of Inventory-Adjust out write-offs and dispose of them the same day. Complete other inventory adjustments as necessary and provide proper documentation.
• Returns- Complete/oversee that in-person or mail returns are being processed properly
• Store Supplies- Ring up store supply items properly
• Suppliers- Write manual checks to suppliers as needed and complete proper paperwork
• Shipping/Receiving- If shipping clerk is out, let in deliveries, count total number of boxes being delivered, and write on log
• Over-ride Prices- If items do not scan at the proper price, price override. Fix markdown items in the system.
• Customer Incident Reports-Fill out a customer incident report for any customer accidents that happen in the store
• Emergency-Call 911 for any emergency, or the non-emergency FWPD line for less-serious events
• Sensormatic- Check at the front when the Sensormatic Alarm goes off for the reason
• Bar-Order proper bar stock on Monday mornings
• Extended holds-Must have manager approval with manager initials
• Posters in window- Oversee that they are Stockyards-related
• Discounts-Approve discounts within limited monthly discount budgets
• Donations- Refer requests to owner


CLOSING DUTIES
• Closing Time-Manager determines when it is time to lock the doors. Instruct sales associates when to being closing duties (not before closing time.) Closing duties should never be seen by customers.
• Count Drawers- Count all cash, check and credit card slips in drawers. Properly complete paperwork and enter totals in to Counterpoint.
• Checks- Settle Securechex at the end of the day if any checks have been accepted as payment that day
• Check Resources- Ensure all computers are logged out of Counterpoint so that system can update
• Shipping Door-Make sure door is locked nightly and bolted
• Trash-Must be put out every evening after closing. No trash should be left in the building. Bottles should be placed next to the door.
• Lights-Turn off all lights. Ensure second floor lights are turned off.
• Alarm-Should be set nightly
• Front Door-Both doors must be locked nightly
• Fire Hazards- Check store for all fire hazards before leaving including candles, display lights, coffee pot, and hat steamer
• Phone-Turn on night ring

Weekly MOD Jobs

• Timecards-Review, correct any clocking errors, and print timecards every Sunday morning. Attach to prior week's schedule and send up in daily drawer for payroll.
• Manager Meetings-Attend manager meetings on Thursday mornings, unless excused prior to the meeting

Monthly MOD Jobs

• Assist in monthly store meetings
• Assist in sales performance data
• Assist in hiring
• Assist in training

© by Maverick Fine Western Wear. All Rights Reserved.

Established in 1987, Maverick Fine Western Wear carries a wide variety of products that enhance the western lifestyle and feature the top brands in men and women's apparel and accessories. Located in the historic Fort Worth Stockyards, The Maverick also offers the best quality of custom made hats and jewelry, as well as the finest in leather and fur coats for men and women. Patrons can "belly up" to our in-store bar while they shop for that perfect outfit or gift.