Merchandise Policy
We strive to keep an up-to-date inventory on our website. Inventory available in our store is automatically updated on the site. However, there are rare instances that items are sold from our physical store before they are taken off of the website, resulting in a web order that we cannot fill.
When you place an order, you will receive a confirmation number, but it will not be until we check our physical inventory that we will contact you and let you know if that item is unavailable. At that time, we can try to special order the item for you, or cancel the order. In the case that your merchandise is a "sale item" or on "special", we can try to order the item, but it will only be sold at the original, full price.
Return Policy
All of our products are crafted with quality and durability; however, if you are unsatisfied with your item we gladly provide exchanges or refunds. However, in the unlikely event you do receive an item that is somehow defective, or not exactly what you had in mind, we will be happy to offer you an exchange or refund.
The item must be in its original, unused condition. In other words, that means free of any visible wear and tear, unwashed, and tags still attached. Boots or shoes cannot have any scratches on the bottom, we recommend trying them on in a carpeted area because the bottom will scratch quickly. Any visible wear and tear on boots will not be accepted for a return or exchange.
To return merchandise, simply send the item(s) back to us within 30 days of the shipping date. Please include a copy of the original receipt and reason for returning the item(s). Shipping charges are non-refundable. We will return the item back to the original method of payment unless otherwise specified. Due to the time involved in their manufacture and the uniqueness of the final product, custom and/or special orders cannot be returned. Sale merchandise bought on the website can be returned, however, if bought in the store that sale is final.
When returning merchandise, we strongly suggest using a recognized carrier (such as UPS, FedEx, or USPS) and insure your items for the full purchase price. Just in case, please remember to keep all insurance and postal receipts for your records.
Address for Returns:
The Maverick
Attn: Returns
100 E. Exchange Ave.
Fort Worth, Texas 76164
If you have any questions, please call us at (800) 282-1315, or shoot us an e-mail to info@maverickwesternwear.com.
